Customer Service and Quality Manager job opening in Mississauga, ON
Adecco Professional has been hired to find top talent for an exciting opportunity in Mississauga, ON as a Customer Service and Quality Manager with our dynamic client. This permanent, full-time position is perfect for an experienced professional seeking to make a meaningful impact to the company and its clients/customers. We are a customer-centric organization that values excellence in service and quality. As part of our diverse team, you will oversee customer service operations and enhance quality assurance to drive customer satisfaction. We are looking for someone who thrives in a fast-paced environment and is eager to lead and strategize to achieve operational goals. If you have a strong background in management and customer service, along with a knack for analytical thinking, we cannot wait to meet you!
Some of what you will do in this Customer Service and Quality Manager job opening in Mississauga, ON may include but are not limited to:
Manage customer service and warranty support operations to enhance client satisfaction and support the teams.
Lead quality assurance initiatives to uphold our standards and improve processes.
Utilize consumer review platforms such as Amazon and Google to generate reports and make strategic recommendations and decisions.
Collaborate with team members globally and locally across the organization to design and implement service strategies.
Communicate insights and strategic plans to drive service improvement and success.
Your skills for this Customer Service and Quality Manager job opening in Mississauga, ON include:
Bring at least 5 years of manufacturing, distribution or call center experience to the table; this includes b2b, b2c and b2v.
Showcase a minimum of 3 years in an effective, hands on, Customer Service Manager capacity.
Strong technical skills - advanced MS Excel (VLOOKUP, pivot tables) with strong analytical skills and experience.
Career commitment to the position and being an integral part of the team as they continue to expand and grow.
Demonstrate excellent communication skills for impactful interaction with stakeholders.
Exhibit exceptional English communication skills, both spoken and written along with top-shelf interpersonal skills and the ability to work with varying personalities.
An entrepreneurial spirit who is a strategic thinker with passion and a forward-thinking mindset.
Benefits
Experience varied job activities keeping your workday exciting and diverse.
Enjoy a permanent, full-time opportunity with career stability and direct access to the C-suite team.
Embrace opportunities to showcase your skills in an on-site work environment.
Engage with advanced consumer review platforms like Google, Amazon and more to learn and expand the service from.
Shape the company’s customer service strategies within a pivotal managerial role including guiding and mentoring teams to be at their best.
Interested?
If this sounds like your ideal career move, don't hesitate to apply today to this Customer Service and Quality Manager job opening in Mississauga, ON! Note the salary is between $80-95K, full employer paid benefits and more. We are eager to learn more about you and how your experience might align with our needs.