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Customer Relations Advisor

  • Location
    Victoria, British Columbia
  • Salary
    $ 21.73 - $ 24.69 / Hourly
  • Job type
    Direct Hire
  • Category
    Call centre & customer service - Customer Service

Adecco is currently hiring a full-time dedicated and personable Customer Relations Advisor to join our client’s team in Victoria, BC. In this role you will play a vital role in creating meaningful patient experiences, fostering trust, and ensuring patient satisfaction throughout their journey. This role is an opportunity to contribute to life-changing moments while building a rewarding career in a supportive and inclusive environment recognized by the Great Place to Work® certification.

  • Pay Rate: between $21.73 – $24.69/hour (based on experience)

  • Location: Victoria, BC

  • Shift: Monday to Friday | 8:00am – 5:00pm (flexibility required to work one evening a week until 8 p.m.), as well as Saturdays (8 a.m. to 4 p.m.) on a rotational basis.

  • Job type: Permanent| Full-time

Responsibilities:

  • You present the different treatments available to potential patients.

  • You provide specific information on surgeries, prices and appointment scheduling.

  • You manage patient questions and answer them accurately and concisely.

  • You improve patient satisfaction by offering personalized consultations, building relationships, and facilitating the steps in their journey.

  • You are proficient in IT tools such as Outlook, Word, Excel and EMR systems for monitoring results, reporting, monitoring tasks and managing patient-related activities.

Qualifications and Skills:

  • Must be legally eligible to work, and reside in Canada

  • You have extensive experience in customer service or loyalty in any relevant field (e.g., cosmetics industry, retail, banking, insurance, travel, restaurants, sports centers/gyms, etc.).

  • Your experience as an account manager or sales representative is considered an asset.

  • You have a desire to succeed while helping clients achieve their goals.

  • You are organized, results-oriented, self-disciplined, and have excellent priority management, time management, and problem-solving skills.

  • You are open to travel to other clinics in the Greater Montreal Area for training and/or work needs.

  • You have excellent communication skills

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

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  • Apply with Adecco

Reference number CA_EN_1_026526_2355608

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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