Adecco is currently hiring a temporary full-time detail-oriented Customer Engagement Specialist to work for our client in Toronto, ON. In this role you will be responsible for improving the in-app experience through strategic merchandising of grocery, convenience, retail, and alcohol. This includes working with item collections, offers, and marketing surfaces, which have direct impact on both customer conversion and engagement. Having accurate search quality improves the experience of customers, leading to better conversion and platform reliability.
This role requires a detail-oriented individual with a passion for optimizing customer interactions and driving results, if this describes you apply today!
Pay Rate: $ 45/hour
Location: Toronto, ON (Hybrid - Tuesdays and Thursdays in office)
Job type: Temporary | Full-time | 6-month contract
Here's why you should apply:
4% vacation paid weekly
Paid weekly accurate and on time
Strong health and safety programs
Medical and dental benefits once qualified
Free training programs
New and quicker onboarding process
Responsibilities:
Monitor the quality of searches and submit tickets for identified issues to be resolved
Collaborate with Catalog team on catalog quality and seasonal occasions
Build, deploy, and refresh in-app curated surfaces and item collections
Support analysis of item collections and offers to track conversion and impact
Qualifications:
· Must be legally eligible to work, and reside in Canada
Ability to thrive in a fast-paced and ambiguous environment
High attention to detail and strong process/project management skills
1+ year of experience working within an operations (or similar) role
Excel/Google Sheets proficiency
SQL experience a plus
Bilingual (French Canadian) a plus
Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
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