Adecco is recruiting for a Bilingual Customer Experience Representative (CXR) for a full-time permanent with our client in Vars/Ottawa, ON. As the first point of contact, you’ll represent the company's values and play a key role in building lasting relationships. Whether through phone, email, social media, or chat, you’ll handle a variety of inquiries with professionalism, empathy, and efficiency.
The Bilingual Customer Experience Representative (CXR) will have the following responsibilities:
Open and manage customer accounts by recording and maintaining accurate account information.
Respond to a high volume of customer inquiries across multiple channels, meeting an 85% Service Level.
Obtain and evaluate relevant information to handle customer inquiries, orders, and complaints with speed and professionalism.
Direct or escalate requests and unresolved issues to the appropriate resource for prompt resolution.
Identify opportunities to increase revenue through inside sales initiatives.
Perform customer and credit verifications, including using tools like Equifax, and handle credit card pre-authorizations.
Maintain accurate records of customer interactions and transactions, ensuring transparency and accountability.
Collaborate with internal departments to ensure smooth service delivery.
Other duties as assigned to support branch and customer service operations.
The Bilingual Customer Experience Representative (CXR) must the following mandatory criteria:
Excellent interpersonal skills with a strong focus on delivering an exceptional customer experience.
Strong communication and listening abilities to effectively manage customer interactions.
Knowledge of customer service principles, practices, and relevant computer applications (Office 365, ERP, CRM).
Solid data entry and administrative skills with attention to detail and accuracy.
Proven ability to multi-task, prioritize, and handle stress in a fast-paced environment.
Problem-solving capabilities and the initiative to be a self-starter.
Flexibility to adapt to changing priorities and customer needs.
Full professional proficiency in both English and French is an asset.
Strong customer service acumen with a results-driven mindset.
Proficiency in managing customer accounts, sales processes, and clerical duties.
Understanding of credit and financial processes.
Proficiency in modern communication tools and software systems.
Ability to work both independently and as part of a collaborative team.
if you are interested in our Bilingual Customer Experience Representative (CXR)please apply with an updated resume by clicking on "apply now"
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